General Conditions

PLAN GENERAL CONDITIONS:
1) Terms of use of yavor.bg
2) Obligations of the user upon registration
3) Protection of personal data - what is personal data? ; what personal data do we process? ; for what purposes do we receive personal data ?; on what grounds do we use your personal data? ; to whom do we disclose your personal data? ; transfer to third countries; how long do we store personal data ?; what measures have been taken to store personal data ?; what are your rights ?; what are the consequences if you withdraw your consent to processing ?;
4) Copyright and related restrictions.
5) Goods and services on the site
6) Purchase of a good or service.
7) Delivery of the purchased product or service
8) Payment
9) Refusal of purchased goods
10) Warranty service
11) Alternative dispute resolution
12) Others


Yavor Bulgaria Commercial Company, with UIC 205469459, is registered in the city of Sofia 1000, 214 Okolovrasten Pat Str., The company has a long tradition, a proven and established factor in the furniture market in Bulgaria. The created online store of "Yavor Bulgaria" aims to facilitate the consumer by making shopping pleasant and rewarding. In order to prevent possible future adverse consequences for both parties, we ask each visitor to familiarize themselves with the General Terms and Conditions. The information you will receive is important for you, and through it you will get a complete idea of: the conditions for using the site; your and our obligations in making online sales; delivery and payment details; refusal of the purchased goods and warranty service.

1) Terms of use of yavor.bg

The General Terms and Conditions govern the relationship between "Yavor Bulgaria" - hereinafter referred to as "yavor.bg" and the users of our site and online store.
By clicking on any object, link or button located on the pages of yavor.bg (except for the button that opens the General Terms of the site), the USER agrees, fully accepts and undertakes to comply with these General Terms.
By accepting the General Terms and Conditions, the USER declares that he is aware of the possibility that some of the goods and services published on the site and marked as available may be unavailable when ordering online.
By accepting the General Terms and Conditions, the USER declares that he is aware of the possibility of the order requested by him to undergo changes, which yavor.bg undertakes to promptly notify the user of the e-mail or telephone number provided by him or other appropriate means by the time of confirmation of the final sending of the confirmed order to the user's address.
By accepting the General Terms and Conditions, the USER declares that he is aware of possible interference with the site, technical problems that prevent the use of the site due to the operation of the user's computer equipment.

2) Obligation of the user upon registration.

For the purposes of using the site yavor.bg, the user agrees and declares that he will provide correct, accurate, up-to-date and complete information when filling in the registration form (hereinafter referred to as "Personal Data"). In case the user provides incorrect, inaccurate, outdated or incomplete information, yavor.bg has the right to close and / or delete the information about his postal address and deny him further access to part or all of its services, as well as yavor. bg is not responsible for incorrect and / or incorrectly executed order made in connection with the information received from the user.

3) Protection of personal data
Yavor.bg processes the personal data that it receives voluntarily and correctly, according to item 2 of the General Terms and Conditions. Personal data is processed by the website yavor.bg, and their processing is in accordance with the provisions of Regulation (EU) 2016/679 ("GDPR") and related legislation, including the Personal Data Protection Act.
Basic issues related to the protection of personal data that we process.
What is personal data?
- 'Personal data' means any information relating to an identified natural person or an identifiable natural person ('data subject'); a person who can be identified is a person who can be identified, directly or indirectly, in particular by an identifier such as name, identification number, location data, online identifier or one or more features specific to the natural person, the physiological, genetic, mental, intellectual, economic, cultural or social identity of that individual;
What personal data do we process?
- The personal data that are processed by yavor.bg are in the category of "ordinary", in particular these are: names, e-mail, address, telephone, IP address, telephone number and other important data for the implementation of the services of the site and online store .
What are the purposes for which we receive Personal Data?
The purposes for which yavor.bg receives and processes your personal data are:
- For management activities of our e-shop.
- For execution of an order / orders from the e-shop of yavor.bg, based on the conclusion of a contract.
- For the advertising of goods and services of Yavor Bulgaria EOOD.
- About the use of cookies
- To support the improvement, development and delivery of products, as well as our advertising.
- To inform you, by sending messages to you, in connection with changes in our terms, conditions and various policies.
- It is possible that your data will be used in connection with internal surveys, data analysis and inspections to help improve and improve the services we offer, as well as to improve communication between yavor.bg and users.
- If you participate in events provided by us such as: raffles, competitions, promotions, etc. we may use your Personal Data to administer the above.

What is the legal basis on which we process your personal data?
-When you place an order in the e-shop yavor.bg we collect and process your names, phone, delivery address, e-mail, and the processing is necessary for the implementation of the offered service on the basis of a contractual relationship with you for the purposes of the order, according to art. 6 (1) (b). of Regulation (EU) 2016/679. The cited part of the Regulation reads as follows: "processing is necessary for the performance of a contract to which the data subject is a party or for taking steps at the request of the data subject before the conclusion of a contract";
- TO SPECIFY WHETHER THERE WILL BE A "REGISTRATION" OPTION, if so, to indicate in one sentence that the data will be used in connection with it.
- TO SPECIFY whether there will be an opportunity for potential buyers to buy goods, through credit or loan, if so - to describe that personal data will be used for this as well.
- for tax and accounting purposes when issuing an invoice, we process your names, PIN, address, and when the invoice is issued to a sole trader - his names, and when issued to legal entities - names of malls on the basis of our obligation under the Act for accounting .;
- TO SPECIFY whether it is planned to send an e-newsletter to the store, if YES, to indicate that personal data will be used for sending by us and receiving from the client / visitor of the site the respective newsletter with product promotions, etc. The grounds for receiving an online newsletter to be described in accordance with the relevant provisions - Regulation (EU) 2016/679, Art. 6 (1) (a).
- in order to better user experience and ensure the security of the site ted.bg we use cookies and IP address based on the protection of our legitimate interest;
- in case of an inquiry made by e-mail or when you call us on our contact numbers (or through our contact form on the site - IF SUCH IS PROVIDED - TO BE SPECIFIED), we process the personal data provided by you in order to respond to your questions on the basis of a pre-contractual relationship, and if the reason for your call or contact us by e-mail is in connection with an order, complaint or other issue concerning our contractual relationship, we process personal data on the basis of the contract concluded between us.
To whom do we disclose your personal data?
-In certain cases, Yavor Bulgaria EOOD may disclose personal data to our partners who work for us, providing products and services related to the Company's activities or assisting TED BED EAD in marketing to customers. Personal information will be shared by us only for the purpose of improving our products, services and advertising. It will not be shared with third parties for their marketing purposes.
When the law requires us to do so, in a lawsuit, litigation and / or at the request of public and governmental authorities in or outside your country of residence, Yavor Bulgaria EOOD may disclose your personal data to third parties. We may also disclose information about you if we find that, for purposes of national security, law enforcement, or other matters of public importance, such disclosure is necessary or appropriate.
Is personal data transferred to third countries?
As a rule, Yavor Bulgaria EOOD does not transfer your data to third countries outside the EU. In some cases, it is possible for your data to be transferred to third parties for the performance of a contract between Yavor Bulgaria EOOD and a company acting as a contractor for certain services. In these cases, Yavor Bulgaria EOOD guarantees that this transfer will be made in full compliance with the level of personal data protection provided by Regulation (EU) 2016/679 ("GDPR").
How long is your personal data stored?
- the personal data provided by you for the purpose of purchase and for the purpose of complaint are stored for a period of 5 years after the expiration of the limitation period for repayment of the obligation to which they are related;
- we store personal data from an invoice for a period of 10 years in accordance with the provisions of the Personal Data Protection Act (PDPA), as of January 1 of the reporting period following the period to which they relate.

- TO SPECIFY whether an option for buying a loan will be possible. In the event that such a possibility is provided, indicate that personal data will be processed and stored until such time as necessary. Then the data will be returned or destroyed.
-for personal data that we process on the basis of your consent - until the withdrawal of consent, and within 2 months these data will be deleted.
What measures do we take to protect your personal data?
The measures we have envisaged are the provision of technical and organizational mechanisms developed for the purposes and the effective application of the principles of personal data protection. The main part of them are: minimizing the use of personal data; integration of necessary guarantees in the processing process; the introduction of appropriate technical and organizational measures to ensure that, by default, only data that are necessary for each specific purpose of processing are processed.
What are your rights regarding your personal data?
The collection and processing of your personal data by us guarantees you the respective rights in connection with them.
-You have the right to request a copy of your personal data, and you have permanent access to them upon request by you.
-Your right is to transfer your personal data to another personal data controller without being hindered by us.
-You have the right, in case of an update, discrepancy or change in some of your personal data, to request an appropriate correction from us. We undertake without undue delay to make the appropriate adjustments in view of the correct further correspondence between you and Yavor Bulgaria EOOD.
-Your right is to request the deletion of your personal data. This wish should be satisfied as soon as possible, excluding unnecessary delays and on the occurrence of the specific and specified grounds: when the personal data are no longer necessary for the purposes for which they were collected; when you have withdrawn your consent to provide them; when you have objected to their processing due to illegality.
-You have the right to ask the administrator of your personal data to limit their processing by reducing it only to storage, but not to processing.
-You have the right to revoke the permission to process personal data. You can do this at any time by submitting an application to us.
-You have the right to object to the processing of your personal data. The competent body is the Commission for Personal Data Protection, Sofia 1592, Blvd. "Prof. Tsvetan Lazarov ”No: 2 (www.cpdp.bg).
-If you need to use your personal data for a new purpose, which is not specified in these terms, you will be notified and you will be provided with new notifications for the protection of your data. When and where necessary, you will be required to give prior new consent for the processing of new data.
Your personal data may NOT be deleted for any of the following reasons:
A) Exercise of the right to freedom of expression and the right to information;
B) In compliance with a legal obligation in the service of performing a task of public interest, or in exercising official powers granted to the administrator;
C) For reasons of public interest in the protection of public health;
(D) When archiving in the public interest, where the necessary data are important for scientific or historical research as well as for statistical purposes, in so far as the erasure is likely to make it impossible or seriously impede the achievement of the purposes of such processing; or for the establishment, exercise or defense of legal claims.

What would be the consequences if you withdraw your consent to the processing of Personal Data?
-Any user and / or visitor of the site, called a personal data subject, who has taken an action requiring the provision of personal data, should and may withdraw his consent for their processing. Withdrawal can be made at any time. The statement of intent of the data subject shall not affect the lawfulness of the processing prior to the withdrawal. Can the withdrawal be made (TO BE SPECIFIED) through an electronic form from the site? Link: .....; or email: ......
-Your withdrawal of consent for data processing, for the purposes mentioned above, will have the following results: "Yavor Bulgaria" Ltd. will cease and will not be able to send you newsletters and other forms for marketing and commercial purposes in the future, unless you re-subscribe and re-accept the conditions for processing personal data specified on the site; Yavor Bulgaria EOOD will not be able to contact you electronically in connection with issues related to the client program, unless you subscribe and re-accept the conditions for processing personal data specified on the site.
- (TO BE SPECIFIED) whether sending messages with commercial is envisaged; advertising; marketing purpose, through telephone calls, SMS, Viber and if YES to indicate that the withdrawal of consent for processing will interrupt these means of communication between "Yavor Bulgaria" Ltd. and consumers.
In connection with any new questions, considerations, criticisms and suggestions related to the policy of processing and storage of personal data, you can contact us at the following addresses:
(Indicate e-mail for contact, as well as physical address for correspondence with the company).

4) Copyright and related restrictions.
yavor.bg guarantees the free use of the services listed on the site, only for personal needs, for non-profit purposes and under the express condition that the copyrights of yavor.bg or other persons (called third parties) that are related to the materials of The site, whether directly or indirectly. yavor.bg strictly prohibits and considers inadmissible the copying, distribution in the public space or distribution by users of the materials from the Site. Any infringer who does not comply with the conditions listed above is subject to a sanction in accordance with the Law on the Protection of Copyright and Related Rights in force in the territory of the Republic of Bulgaria. There is a possibility for assignment of rights to publish materials and other information from yavor.bg to third parties. Relationships of this type should be concluded in accordance with a written contract between yavor.bg and a party wishing to use the relevant materials and / or information. After purchasing a product that is subject to copyright and / or patent rights, yavor.bg does not provide any additional rights for use and distribution, except for the explicitly mentioned rights and / or licenses from the manufacturer / distributor of the product. All goods and services provided by yavor.bg are protected by the Copyright and Related Rights Act. The goods and services are provided to the consumer in original form, packaging and media.

5) Goods and services on the site
Our goods and services are divided into types of groups and subgroups. This analysis is for easier and faster access to the desired item. A text containing information about the respective product is attached to each item. This text gives the consumer complete information about the price and characteristics of the product, which aims to support the informed choice of the consumer when buying.
yavor.bg reserves the right to use English in certain circumstances. A circumstance in which the use of English in names, models and other information about goods is necessary is: when there is a danger that the translation will lose valuable information about the characteristics of the goods; when there is no generally accepted unambiguous terminology in the Bulgarian language.
All prices listed under each of the items on yavor.bg are in Bulgarian levs and include VAT. yavor.bg reserves the opportunity to make changes in the prices and other characteristics of its products, as the User is considered notified from the date of the published updates. The information about some of the products published on the site may not be up to date at the time of ordering. In all cases, the Users will be notified in case of an order on the Site with an on-line purchase form before their delivery for out-of-date information on the Site related to the ordered products. yavor.bg is not responsible if due to technical or technological problems, or lack of necessary materials, fails to fulfill the order made on the Site.

6) Purchase of goods and / or services presented in yavor.bg.
The user has the right to order all goods and services listed on the site of yavor.bg. When placing the order, the User selects the product and / or service, as well as its quantity. The manner and term of delivery are according to the possibilities indicated on the Site. The user has the right to make corrections in his order only before he has finally declared it and received the necessary confirmation to make it. Corrections in the order are made by the fields provided by the site moderators, in which both the buyer's data and indicate the items desired for the order, the number of items that the User wishes to purchase is also marked. Upon finalization of the online order, the User enters into a contractual relationship with Yavor Bulgaria EOOD. The contractual relations regarding the order concern the specific order and are regulated by these General Terms and Conditions. The order is considered final after receiving its confirmation. (TO BE SPECIFIED - how will the order be confirmed, either by phone or by sending a confirmation email, then to be added in 6)) As mentioned above. above in the General Terms and Conditions yavor.bg reserves the right to change the prices indicated on the site at its discretion, without having to notify Users about the updates. The User is obliged to pay the price that was indicated on the Site during the execution of the order, regardless of whether the updated price is lower or higher. In case of technical errors in the information published on the Site, as a result of which the order cannot be executed, yavor.bg has the right to refuse the execution of the order and does not owe any compensation to the User, except refund, or paid and / or amounts deposited by the user for the canceled order, if any.
(TO SPECIFY - whether an online purchase of credit is envisaged, and if to add the relevant conditions with a separate paragraph to 6)).

7) Delivery of the purchased goods and their delivery to the buyer.
In case the goods ordered by the User are available and he has correctly filled in the required fields in the order form from the Site, and his order is approved and confirmed, it is delivered to the customer's delivery address within 20 (twenty) working days, but not later than 30 (thirty) calendar days. An exception to the rule is the existing possibility for unavailable goods. In case of currently unavailable goods, Yavor Bulgaria EOOD indicates a term with which the customer can agree or refuse the order. The term indicated by Yavor Bulgaria EOOD is indicative and not fixed.
In case the User is not found within the delivery period at the address specified by him and / or access to the delivery address is not provided, yavor.bg is released from its obligation to deliver the ordered goods and the User loses his rights to the performed from him an order for the supply of goods.
yavor.bg is not responsible for delays in case the delay is due to the fault of the courier performing the delivery and / or due to those independent of yavor.bg. circumstances.
In cases where yavor.bg specifies in writing a specific date and time for delivery, the statement is binding. In case of incorrect or wrong address, contact person and / or telephone number when submitting the application, Yavor Bulgaria EOOD is not responsible for incorrect execution of the order as a result of the incorrect information submitted by the User.
yavor.bg is not responsible in case of delay, when the delay is due to force majeure. Force majeure is considered to be an extraordinary circumstance (s) that arose after the conclusion of the contract between Yavor Bulgaria EOOD and the client. It is considered that this force majeure could not have been foreseen or avoided, therefore it is independent of the will of the parties. Such force majeure is considered to be: natural disasters - storms, floods, fires, torrential rains, snowstorms, hail, earthquakes, ice, landslides and landslides, etc .; embargo; government bans; strikes, riots, riots and other forms of civil disobedience.
The deadlines start to run from the moment the goods are paid for, except in the cases when the payment is made by cash on delivery. In case the client chooses payment by cash on delivery, the term starts from the moment of confirmation of the order.
The delivery is made through the services of a courier (forwarding company) and is at the expense of the Client.
Cargo - unloading works upon delivery are not the responsibility or obligation of Yavor Bulgaria EOOD / or the courier /, but for the recipient of the goods.
The obligation to deliver the goods will be considered fulfilled with the delivery of the goods to the building where the delivery address specified in the application is located. If an incomplete, incorrect or wrong address and / or telephone number is indicated when submitting an application, it is considered invalid and Yavor Bulgaria EOOD is not obliged to fulfill it.
In case the Client indicates as a method of payment - by bank transfer, debit or credit card and does not make such payment, then for "Yavor Bulgaria" Ltd. there is no obligation to deliver the ordered goods.
In case the Client does not make a payment after he has indicated that the same will be done by cash on delivery, then for "Yavor Bulgaria" EOOD there is no obligation to deliver the goods.
After delivery, the buyer should carefully review the received, personally by him and / or authorized by him person. When, as a result of the inspection, the Consumer finds that the delivered goods clearly do not correspond to the goods ordered for purchase, he has the right to request that the delivered goods be replaced with corresponding to his application for purchase of goods. during the inspection, possible damages, shocks, missing elements, missing documents required by the Bulgarian legislation, the buyer should file a complaint. The consumer should immediately inform the person making the delivery. Then a statement of findings should be drawn up in two identical copies, which are signed by the consignee of the goods and / or his proxy and the representative of the courier / forwarding company. Descriptions of obvious deficiencies are mandatory for completing the protocol. Complaints are made in accordance with the CPA (Consumer Protection Act), and the address for their entry is ....... (address, phone, email).
Important - in case the Customer (who is a consumer within the meaning of the CPA) does not make a complaint at the moment or even make one, does not sign a statement of findings, he loses the right to later claim that his goods are delivered with obvious shortcomings, lack of some of the accompanying accessories and / or any of the documents required by Bulgarian law.

(TO BE SPECIFIED - is it planned to keep the amount for free delivery BGN 490 with VAT and the delivery address is in Burgas, Varna, Veliko Tarnovo, Pazardzhik, Pernik, Plovdiv and Sofia., Is free installation provided for more than a certain amount in case that it is envisaged to be described in 7))

8) Payment.
All prices on goods in the e-shop are in Bulgarian levs, VAT included and are announced in the e-shop. The prices are for a single quantity and the price does not include the value of the transport costs. The price of the transport is paid by the Client according to an established calculator, which is announced on the website.
The customer does not pay for transport when the value of the ordered goods is over BGN 490 / four hundred and ninety leva / with VAT and the delivery address is located in one of the following cities: Burgas, Varna, Veliko Tarnovo, Pazardzhik, Pernik, Plovdiv and Sofia.
The agreed transport at the expense of the Buyer should be indicated in the issued invoice, invoice and other documents under the following name: "service 201".
Payment can be made in advance by paying the full amount or in part, in the latter case the additional payment / the rest of the price / is made upon delivery of the goods by cash on delivery. In case of payment by cash on delivery, the buyer receives from the courier a document indicating the ordered goods, the sale price due for it.
When ordering an unavailable product, an advance is paid, in an amount determined by the employees of the e-shop. YAVOR reserves the right to demand payment in advance for other orders made.
The advance payment is made only with the consent of the client, and in case of refusal on his part to pay the advance amount, YAVOR has the right to refuse to enter into a contract for purchase - sale and delivery of the ordered.
The customer agrees that the action on the advance payment of the goods will be considered as explicit consent within the meaning of Article 53 of the Consumer Protection Act.
Regardless of the chosen method, all payments are made only in Bulgarian levs.
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9) Refusal of the purchased goods.

Pursuant to Art. 50 of the CPA A buyer who has the status of a consumer within the meaning of the CPA within 14 / fourteen / days of delivery has the right without compensation or penalty and without stating a reason to withdraw from the contract by returning the ordered goods under the following conditions :
The User (Client) shall inform YAVOR in writing in advance, at the following e-mail address: е—shop@yavor.bg, that on the grounds of Art. 55, para 1 CPA shall withdraw from the contract, obligatorily indicating when he will return the goods, but not later than 14 / fourteen / days. The same can be returned only to the following address: Pazardzhik, 4 Hristo Kasapvelev Str. - Yavor warehouse warehouse. The amount paid by the Client is returned to the account from which the goods were paid, after an inspection and acceptance of the goods by YAVOR. The goods will be accepted only if it has not already been installed or there are no traces of use and it is in undamaged commercial condition.
The goods must be returned personally by the consumer (Customer) or by a person authorized by him with a written power of attorney with a notarized signature of the person at the above address
The original packaging of the goods placed by the manufacturer must not be damaged and the integrity of the stickers placed by YAVOR must not be damaged.
All transport and other costs for the return of the goods are entirely at the expense of the consumer (Buyer). Until the moment of return of the goods by the consumer to Yavor, the risk of accidental loss or damage is borne entirely by the consumer. In case a consumer exercises his right under Art. 50 of the CPA, provided that he has fulfilled the above conditions, YAVOR is obliged to reimburse the price paid by bank transfer within 14 / fourteen / days from the notification of withdrawal from the contract under Article 50.
Amounts paid for additional services (delivery and installation) are not refundable. In case of withdrawal from the contract, the User is obliged to bear the direct costs of returning the goods (based on Article 55, paragraph 2 of the CPA).
Purchased items, such as bed linen, mattresses, duvets and blankets, ordinary and decorative pillows, are not subject to return according to Article 57, item 5 of the CPA from a hygienic point of view.

10) Warranty service.
Once concluded a contract of sale with yavor.bg and after receiving the object of sale, the User has the right to use warranty service. Warranty protection is applied through the so-called. legal guarantee, which is regulated in the CPA (Consumer Protection Act). The legal guarantee is an obligation of the seller to be a guarantor within two years from the delivery of the goods that he has sold an item that has complied with the contract of sale. To comply with the contract of sale means at the time of delivery the product is fit for use and has all the properties and characteristics reported by the seller, demonstrated through a sample in the store or they are described in the accompanying technical documentation, label, advertising message or written contract.
Regardless of the commercial guarantee, the trader is responsible for the lack of conformity of the consumer goods with the contract of sale, according to the guarantee under Art. 112 - Art. 115 et seq. Of the CPA, in connection with Art.
Yavor Bulgaria EOOD provides for certain goods and a trade guarantee. The commercial guarantee appears as an extension of the obligatory legal guarantee. What is the duration and whether a product has a commercial guarantee is indicated in the e-shop for each product - specifically.

Warranty rights and opportunities for the User are not always and necessarily guaranteed. There are a number of circumstances that would invalidate the warranty rights arising from the User with the purchase of goods from yavor.bg.
When the warranty documents are not filled in, incorrectly filled in, lost or for other reasons not provided to yavor.bg, the User cannot claim and loses his rights under the provided warranty.
When the purchased goods are damaged as a result of transport by the customer, injury of the goods from improper unpacking with a sharp and / or cutting object, improper installation performed by the User, He can not claim and lose his rights under the warranty.
When the User has tried to carry out repairs and eliminate non-compliance, the same cannot be invoked and loses its rights under the provided warranty. (Actions for repair and elimination of discrepancies should be made only by authorized installers of yavor.bg, all other cases give rise to the above-described actions of loss of warranty rights of the User.)
When the purchased products are damaged (scratched, broken, soiled, torn, burned) due to improper operation by the User, He can not claim and lose his rights under the warranty.
When the User violates the physical integrity of the goods, He can not claim and lose his rights under the warranty.
When the User finds a discrepancy in unpacking the purchased product and instead of signaling, starting or performing installation of a part or product, He can not claim and lose his rights under the warranty.
When the User refuses to assist, through action or inaction, yavor.bg to obtain information about the nature of the non-compliance of the goods with the agreed (photo material, etc.), He can not claim and lose his rights under the warranty.
When force majeure (floods, earthquakes, fires and other natural disasters) cause damage to the product (s) purchased by the User, the warranty conditions should not give rise to an action for protection and compensation of the User.

11) Alternative dispute resolution.
We hereby inform you about the possibility for the Users to contact a local body for Alternative Dispute Resolution in connection with a dispute that you have not been able to settle with Yavor Bulgaria EOOD.

What is Alternative Dispute Resolution (ADR)?

ADR is a procedure for out-of-court settlement of internal and cross-border disputes that relate to contractual obligations arising from sales contracts or service contracts between a trader established in the Union and a consumer residing in the Union through the intervention of a resolution body. dispute, which proposes or imposes a solution or brings the parties together in order to facilitate a mutually agreed solution.

ADR bodies are out-of-court structures. The ADR body is a neutral party (eg conciliator, mediator, arbitrator, ombudsman or complaints commission), which Yavor Bulgaria EOOD will use to settle a dispute in case the consumer decides to seek out-of-court settlement of the dispute. The ADR procedure is cheap, easy and fast, and therefore beneficial for both consumers and traders, who can avoid court costs and lengthy court proceedings.

How can I file a complaint under the ADR procedure?

If you wish to lodge a complaint, please contact your national ADR entity, which is listed below. This ADR entity will also be able to answer all your questions related to this process.

Joint Conciliation Commission of the Consumer Protection Commission with its seat:
Sofia city*
Slaveykov Square 4 A
Sofia, 1000
Bulgaria
http://www.kzp.bg

* This ADR entity is included in the national lists of ADR entities that meet mandatory quality requirements established by the ADR Directive - Directive 2013/11 / EU on alternative dispute resolution, link: https: // eur- lex.europa.eu/legal-content/BG/TXT/?uri=celex%3A32013L0011

http://ec.europa.eu/consumers/odr/

12) Others.

yavor.bg reserves the right to unilaterally change and make adjustments to the General Terms and Conditions, including the terms of delivery, as well as any other information published on the site, related or not related to the products for sale. Yavor.bg is not obliged to notify the User in advance about the changes.
 yavor.bg reserves the right to send the User messages related to new products and services, promotions and / or changes in the conditions and methods of delivery of the provided goods and any other information published on the Site.
For any questions, inquiries, consultations, etc. The user can do on-line through the Site of yavor.bg, or on the specified phone number: 0700 20 920, observing working hours - from Monday to Friday from 09:00 to 17:30 o'clock.
When using the site yavor.bg, the Users are obliged to comply with these General Terms and Conditions, as well as the applicable laws of the Republic of Bulgaria, related to the goods and services offered by the Site.
By using the services of the Site, the user agrees to its terms. The user gives his consent by clicking (clicking) on ​​each object, link or button on the site of yavor.bg, as well as with the link to these General Terms. After clicking / clicking, it is considered that the User has read and accepted the General Terms and Conditions and undertakes to comply with them. In case of disputes, you can contact the Consumer Protection Commission on the following website: https://www.kzp.bg/ or by phone 0700 111 22.

For those who want to delete their personal data fom this web.